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From manual timesheets to a scalable workforce management solution

Admin

November 9, 2026

Scoping & Design

Industry: Community service delivery provider

How HPS helped SILC define the requirements, integrations and roadmap for a customised digital timesheet and leave management solution.

Challenge

Supported Individualised Lifestyle Choices (SILC) relied heavily on manual processes for managing employee timesheets and leave requests. These processes created additional administrative work for the team, required frequent follow-ups to resolve discrepancies, and made it difficult to accurately capture location-based time data.

With multiple operational roles and existing systems already forming part of the organisation's workflow, there was also uncertainty around how a new digital solution could integrate with the tools SILC was already using.

Before committing to development, SILC needed a clearer understanding of what the future solution should look like, how it could integrate with existing systems, and what would be required to deliver it.

The Approach

Houston Productivity Solutions (HPS) initiated a scoping and solution-design engagement with SILC to assess the feasibility of a customised timesheet and leave management application.

HPS worked closely with key stakeholders across SILC to understand how different teams and operational roles currently managed timesheets, leave and location-based information. The engagement focused on understanding both the business requirements and the technical considerations that would influence the future solution.

Understanding Existing Workflows

HPS engaged with stakeholders to map out current processes and understand how timesheets and leave were managed across different operational roles.

This helped identify areas where manual processes, duplicate data entry and follow-ups were creating unnecessary administrative overhead.

Identifying Pain Points

The team assessed the existing workflow to identify inefficiencies, data accuracy issues and areas where automation could improve the overall process. Particular attention was given to the challenges around accurately capturing location-based time data and ensuring information was reliable.

Exploring Integrations

HPS investigated how the proposed solution could work alongside SILC's existing systems, including:

Microsoft Teams Shifts
Greentree Job Cost API
Existing workforce and operational processes

Understanding these integration opportunities helped establish what information could be shared between systems and where additional development or technical considerations would be required.

Assessing Geo-Location Requirements

Geo-location tracking was also considered as part of the solution design. HPS assessed the requirements around capturing location information accurately and considered how this data could be incorporated into the future timesheet workflow.

Defining the Solution Architecture

The engagement brought the different requirements together into a high-level solution design.

This included defining:

Key system components
Data flows
Integration dependencies
Functional requirements
Potential implementation considerations

The Solution

Rather than moving directly into development, HPS provided SILC with a structured foundation for making an informed decision about the future application. The scoping and design engagement resulted in:

A clearly defined set of requirements
Functional and technical requirements were documented to provide a clear understanding of what the solution would need to deliver.

Integration visibility
Potential integration opportunities with existing systems were assessed, including Microsoft Teams Shifts and the Greentree Job Cost API.

A high-level solution design
The proposed system architecture and data flows provided a clearer picture of how the future application could operate.

A development roadmap
The work established a practical foundation for moving from scoping into future development and implementation.

Greater confidence in scope and cost
By understanding the requirements and technical dependencies upfront, SILC was better positioned to assess the effort, feasibility and estimated cost involved in developing the solution.

The Outcome

The engagement gave SILC greater clarity around how a customised digital timesheet and leave management solution could address its existing challenges.

Rather than committing to development without a clear understanding of the requirements, SILC now had a documented foundation from which to make informed decisions about the next stage of the project.

The work also highlighted opportunities to reduce administrative effort, improve data accuracy and create a more streamlined approach to managing timesheets, leave and location-based information. Most importantly, the engagement provided a clear path forward giving SILC the confidence and information needed to determine whether to proceed with development.

By taking the time to understand the organisation's existing processes, systems and challenges before development began, HPS was able to define a solution approach that could be built around the way SILC actually operates.

The result: a clear roadmap from manual processes to a more connected, digital approach to workforce management.

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